FalkOne GS Ltd
Web platform for a Lagos-based real estate and facility management company: property listings, agent management, search, and inquiry handling
The Problem
FalkOne's agents managed their property portfolios separately with no shared platform. Clients had no way to compare listings, every inquiry went to a single admin inbox creating a routing bottleneck, and the company had no web presence representing their full range of services.
Overview
FalkOne Global Services Limited is a registered real estate and facility management company based in Lagos, Nigeria. Their services span property sales, leasing, facilities management, building maintenance, cleaning and janitorial services, security operations, and power systems management.
The platform handles their online property listings business: agents can post properties, clients can search and compare listings, and inquiry management runs through a dashboard. The site also serves as the company's main web presence, presenting their service lines and enabling prospective clients to get in touch.
The property side is fully multi-agent: each agent has their own account, manages their own listings, and receives inquiries on their properties. Clients can browse by location, property type, and price range, compare listings side by side, and submit inquiries directly through the platform.
My Role
- Defined the product requirements and led full delivery: property listing management, agent accounts, client-facing search and comparison, and inquiry routing
- Designed the multi-agent model: each agent manages their own listings independently, with an admin approval layer to maintain listing quality
- Specified the property search and filter criteria around the Lagos market context: neighbourhood, property type, bedroom count, and price range
- Designed comparison as a first-class feature: up to 3 listings side-by-side
- Designed the inquiry routing model: leads go directly to the listing agent rather than through a central inbox
- Defined the information architecture and service page structure for FalkOne's full offering
- As a solo-stage project with no separate engineering team, I contributed directly to development alongside product ownership.
Stakeholders
- FalkOne business team (client)
- Agents (listing managers)
- Property clients (buyers and renters)
Key Decisions
Challenges
Discovery
FalkOne came in through an existing agency relationship. Agents were managing their portfolios independently: listings shared via WhatsApp, brochures printed for in-person meetings, and all inquiry routing going through a single admin who manually forwarded contacts to the right agent.
Stakeholder Friction
The main tension was around listing quality at launch. Some agents wanted to go live immediately with all their existing listings, including several with no photos and incomplete descriptions. The admin approval queue was the resolution: agents could draft and submit listings without restriction, but nothing went live without review.
Outcomes
Technology Decisions
What I'd Change
I would have built inquiry tracking more thoroughly from the start. Once the inquiry is routed, there is no way to see which ones were responded to and which were left sitting. A thread-based inquiry system, visible to both agent and admin, was the missing piece.